Senior Service Designer

As a Senior Service Designer, you will play a hands-on role across all stages of the service design work.

In your first few weeks in this Senior Service Designer role, you can expect to:

• Use your solid grounding of all facets of human-centred design and Design Thinking principles and methodologies to create intuitive and inclusive services that solve real whole problems for users and manage any unknowns, chaos and complexity that can arise at any point in the service design lifecycle
• Collaborate with your teams to expose and map the service context
• Unpack problem spaces, identify critical factors, identify insights and prioritise valuable opportunities to deliver business and customer value while mitigating any foreseeable impact on other stakeholders

To apply for this Senior Service Designer role, you will need a portfolio presenting a few case studies covering the whole service design lifecycle (from discovery to Beta and beyond) with actual artefacts that can be presented in depth during the interview. You will also require the following:

• Experience leading the design within multi-disciplinary agile service teams (incl content and interaction designers, business analysts, researchers, developers and subject matter experts)
• Clear evidence of how you solved whole real user needs through an evidenced-based design
• Proven and practical experience in leading or playing a senior role in the definition or delivery of user-centred services
• Experience in formulating and developing service value propositions

In return for your passion, collaborative approach and commitment, you’ll receive a generous salary and benefits package, joining a friendly and inclusive culture. At Cognizant, taking care of employees is a priority:

• You can pursue innovative career tracks and opportunities here
• You can enhance your professional development through education and dedicated training
• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.