Senior Service Designer

Blueriver is an end-to-end product, design, and digital engineering firm with subject matter expertise in building custom software and hardware assets to Fortune 1000 companies with a focus in Healthcare, Financial Services and Technology. We add value to our clients by providing quality resources across multiple geographies that allows our clients to maximize their digital spends. Our crafted offerings provide startups to blue-chip clients, alike, the advantage to lead.

Come work for a fun company with great opportunities for career development and training. We know our employees are our most valuable asset and we look forward to adding you to the team.

Blueriver is passionate about what we do, and we are looking for people that share that passion.

Overview:

We are seeking a talented and experienced Senior Service Designer to join our innovative design team. As a Senior Service Designer, you will take the lead in designing and optimizing our service experiences, ensuring they are user-centric, efficient, and aligned with our business objectives. Your creative problem-solving skills, extensive knowledge of service design methodologies, and ability to collaborate with cross-functional teams will be crucial in driving the success of our projects and

delivering exceptional experiences to our customers.

Responsibilities:

1. Service Design Leadership: Lead service design projects from concept to implementation, applying your expertise in customer journey mapping, service blueprints, persona development, and other relevant methodologies.

2. User-Centered Design: Advocate for a user-centered approach throughout the organization, leveraging user research insights to inform design decisions and identify opportunities for service improvement.

3. Cross-Functional Collaboration: Collaborate with product managers, UX designers, developers, and other stakeholders to integrate service design principles seamlessly into our products and services.

4. Innovation and Ideation: Drive innovation within the design team, facilitating ideation sessions and encouraging creative thinking to develop groundbreaking service concepts.

5. Prototype and Testing: Create interactive prototypes and conduct usability testing to validate design concepts and iterate on service improvements based on feedback.

6. Data-Driven Insights: Utilize data and analytics to measure the effectiveness of service design initiatives, identify areas for enhancement, and communicate results to the team and stakeholders.

7. Project Management: Effectively manage multiple projects, ensuring they are delivered on time, within budget, and meet the defined objectives.

8. Mentorship and Guidance: Provide mentorship and guidance to junior designers, fostering their growth and development within the design team.

9. Continuous Learning: Stay abreast of industry trends, best practices, and emerging technologies in service design, integrating new knowledge into our design processes.

Requirements:

• Education: Bachelors or Masters degree in Service Design, Interaction Design, User Experience (UX) Design, Industrial Design, or a related field.
• Experience: A minimum of 10 years of professional experience in service design or a related field, with a focus on leading and delivering successful service design projects.
• Service Design Skills: Proficiency in service design methodologies, including journey mapping, persona development, service blueprinting, and other relevant tools and techniques.
• User Research: Strong experience in conducting user research, usability testing, and applying insights to inform design decisions.
• Design Tools: Proficient in design tools such as Adobe Creative Suite, Sketch, Figma, or similar software.
• Collaboration: Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams.
• Analytical Thinking: Strong analytical and problem-solving abilities, using data to drive design decisions and improve service experiences.
• Creativity and Innovation: A passion for creative thinking and finding innovative solutions to complex service design challenges.
• Portfolio: A compelling portfolio showcasing your service design projects and highlighting your contributions to the overall user experience.