Associate Service Designer

The position: Service Designer

Service Designers design the end-to-end journey of a service, enabling a user to achieve their goals, and the business delivers an outcome.

Their work may involve the creation of, or change to processes, products, and content across both digital and offline channels provided by different areas of the business.

Service Designers come from many backgrounds, and we are interested in those who, in addition to being an experienced Service Design practitioner, have depth in one or more of the following areas: Research, Visual Design & Illustration, Prototyping, Business Design, and Value Proposition.

Your contribution at JPM

• With a bagful of activities at-the-ready backed-up by a deep knowledge of design thinking, you will be able to write Service Design project proposals, run workshops that bring the user to the centre, defining an optimum service experience
• The artifacts you produce will include Service Design Blueprints, illustrated Journey maps, and Concept Designs, Service Experience prototypes, Empathy Maps, and Value Proposition Proposals, for the creation and evolution of products and services.
• Plan, conduct, report-on, and advocate for a variety of research methodologies
• Partner with other designers from our UX team as well as technologists, product managers, and business teams on the design of our digital services and internal systems
• Coach colleagues with less experience in Service Design in the tools and tricks of your trade

You are :

Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.

You will be experienced, under no illusions about the challenge, but resolute to embody the change you want to see as part of a team of design-thinkers who will support one-another.

• Proven experience of Design Thinking or Service Design experience in practice
• Academic and applied deep knowledge in one of the following areas: Research, Visual Design & Illustration, Prototyping, Business Design, and Value Proposition.
• Hands-on experience in designing for a variety of digital touch-points and non-digital channels
• A passion for Customer Experience Design and its centrality to the future success of large organisations
• Excellent communication and organization skills
• Strong project and people management skills. Must be able to function as a project leader as well as an individual contributor
• Proficiency with design and prototyping tools such as Adobe, Sketch, InVision, or other similar tools used widely in the design community