Service Designer

We are looking for a Customer Experience & Service Designer who will work for SODEXO Benefits and Rewards Services…

Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 64 countries, Sodexo that is the largest employer worldwide serves 100 million consumers each day through its unique combination of On-site Services, Benefits and Rewards Services and Personal and Home Services. Through its more than 100 services, Sodexo provides clients an integrated offering developed over 50 years of experience. Through our diverse talents, Our services contribute to the performance of our clients, the satisfaction of our consumers, the fulfillment of our teams and the economic, social and environmental development of our local communities.

Sodexo’s success and performance are founded on its independence, its sustainable business model and its ability to continuously develop and unlock potential its 420,000 employees throughout the world.

You become part of a global and extended family for sharing and making our dreams that will take Sodexo to the next level come true.

Join Sodexo family to grow together. There is you, there is more!

Job Description:

• As a customer experience executive, you analyze and redesign end to end customer journeys and processes with cross-functional teams.
• You prioritize and manage ideal customer journey actions with a project management perspective.
• You analyze the touchpoints and develop initiatives to translate the interactions into the desired experience.
• With key CX measurements such as NPS, CSAT, CES, market research and other studies, you identify customer needs and develop service design projects.
• You follow the VoC, VoE regularly and you implement potential actions.
• You analyze the data and identify areas of strategic experience which can make a difference.
• You design the customer experience processes of new products and service projects.
• You improve the complaint management process.
• You examine internal processes that affect customer experience and contribute to development with a CX perspective.
• As an ambassador of Customer-Oriented culture within the company, you lead the teams in CX cultural transformation projects.
• You support the team in measuring and tracking the experience in a holistic way.
• You take a joker role in strategic customer experience projects.

Qualifications:

• University degree (engineering, management or social sciences)
• Strong analytical and critical thinking
• Strong interpersonal skills and a strong collaborative mindset
• Customer Centric point of view
• Proficiency in English to feel comfortable in working in a multinational environment
• Experience in leading cross functional projects (CX related projects preferred)
• Strong follow-up skills
• Proactive, dynamic and teamplayer
• Takes personal responsibility, self-starter
• An energetic and positive attitude
• Has a deep understanding of service design methodologies with Design Thinking approach is a plus.
• UX/UI knowledge is a plus.