Technology
Service Designer
Archived
Full Time
Bitpanda
As a Service Designer you will be part of Bitpanda’s Operational Excellence (OpEx), and will dedicate your core time to Bitpanda’s supporting systems and organisational structures.
Our Operational Excellence Teams operate as cross-functional advisors and enablers to all front-of-office experiences and customer-facing teams, so that Bitpanda’s users can benefit from the product and services seamlessly. We’re on a mission to become the #1 wealth management platform in Europe. To get there, we need to learn how to optimise for new technological solutions that can automate and reduce manual processes. We also aim to rethink and redesign workflows and system-set-ups so that the scaling and growth needs of Bitpanda can be met.
You’ll work closely with the Head of Experience Design and Design Research Lead, while being part of a growing design community that looks forward to the first Service Designer at Bitpanda to join them!
What you’ll do
- Support the delivery of our product’s roadmap by understanding the supporting systems and organisational structures that enable it
- Contribute to projects through the analysis and mapping of complex journeys and processes. Identify areas where our internal processes stand in the way of planned outcomes
- You’ll be fundamental in supporting stakeholders across multiple teams as a strategic partner, identifying where and how service design can be most helpful and impactful, bringing together research, design, business and technology to shape our services
- Collaborate with other designers, product owners and engineers beyond the OpEx area to guarantee we are building the right solutions for our customers needs and aspirations
- Contribute to the advancement of Bitpanda’s experience design practice by inspiring the teams to incorporate Service Design deliverables like service design blueprints and customer journeys in their own streams of work
- Help other disciplines understand the impact of Service Design for the success of customer experience throughout the customer’s lifecycle
Who you are
- A deeply empathetic and passionate creative, with 5+ years of experience in service and product design, driven by the opportunity to solve real people problems – may that be Bitpanda’s customers or our internal teams
- A highly collaborative team member, who enjoys all parts of the process: from initial analysis, workshops, idea explorations to concept sketching all the way to wireframing, prototyping and final design delivery
- An owner who can conceptualise, scope, plan and execute various types of initiatives. From service design projects to product design challenges: you have an hybrid profile and a positive ‘can do’ attitude
- An experienced facilitator, very comfortable in running workshops, design sprints and ideation sessions
- A storyteller, with strong ability to present and showcase complex topics and findings to the wider organisation and many different departments
- Comfort with ambiguity yet an unstoppable drive to create order out of chaos
- An advocate and knowledged designer in end-to-end, iterative and human-centric design process, as well as lean UX practices
- Up-to-date in existing and emerging service design tools and methods
- A keen interest in a new paradigm for financial freedom
- Excellent command of spoken and written English
Location
Amsterdam, NH
Type
Full Time
Industry
Technology
More jobs at Bitpanda
More jobs in Netherlands
Service Designer
Dienst Toeslagen
Utrecht, Netherlands
Government
1 week ago
Senior Service Designer
Cyient
North Holland, Netherlands
Engineering Services
Service Designer
Nationaal Cyber Security Centrum
The Hague, Netherlands
Government
3 weeks ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
