Service Designer

We are looking for an experienced Service Designer that will shape and deliver better customer experiences. Someone that creates a deep understanding of how our customers and users interact with us; from the moment of first interest to the moment they become and remain a customer. Your ambition is to deliver seamless services and user centric product experiences. You understand retention, what it takes to keep customers happy and how good service design can contribute to this.

THIS IS HOW YOU’LL CONTRIBUTE

• generate a more mature, structured and integral way of working with the internal departments involved

• implement user appreciated improvements in our existing services

• define and prioritise key future service innovations

• build strong connections with stakeholders internally

THIS IS WHO YOU ARE

Service Design

• You have proven experience in a service design role (3-6 years), preferably in a digital product environment,
  with hardware product operations and maintenance experience as a bonus.

• Understand the impact on product development and our existing service offerings

• Think holistically and create solutions in an integrated way

• Work with and help implement tools and processes for designing best services

• Have experience in setting up the way of working internally between key departments involved in service definition

• You have experience with user research methodologies, both qualitative and qualitative

• Have excellent presentation and convincing skills

• Create prototypes, organize user testing sessions and be able to gather feedback applying industry standard processes and tools.

• Know how to facilitate ideation workshops successfully and are no stranger to Service Design and Design Thinking approaches

Agile Working

• You know agile methodology and apply an agile mindset to all aspects of your work.

• You can work in a fast-paced, evolving environment and use an iterative, flexible approach to enable rapid delivery.

Be skilled at …

• User journey mapping, service design blueprints, and value stream driven processes

• Strong problem analysing skills and product market fit solutions

• Customer experience mapping

• Bridge design and business thinking

Be…

Caring – You show empathy for your customers, your team and you are an e-mobility enthusiast who wants to contribute to a cleaner world.

User centric – You understand users and can identify who they are and what their needs are, based on evidence. You put users first and can manage competing priorities.

Integrator – You are a person who is able to switch between all competences involved, balancing user, technical and business perspectives

Strong communicator – You can communicate effectively across organisational, technical and political boundaries, understanding the context. You know how to make complex and technical information/ language simple and accessible for non-technical audiences.

Have knowledge of…

• Working on business transformation programmes and collaborating in multidisciplinary teams

• Proven track record using service design to drive customer experience improvement, innovation and organisational change

• The organisational implications of achieving customer centricity

• Working in a self-directed way and flexible in adapting to changing demands