Agency / Consultancy
Senior Service Designer
Archived
Full Time
Mews
We are looking to bring on our first Service Designer to join our growing and dynamic design organization. This role will be working with cross-functional teams to identify our customers’ needs and opportunities and define the service roadmap and strategy.
Requirements
- Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
- Create relevant user profiles, scenarios, use cases and explore the holistic experience to create the service value propositions.
- Creating and facilitating design-led workshops to engage and build alignment across different partners and teams.
- Audit existing and blueprint new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation.
- Creating process and user flows, journey maps, and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools.
- Evaluate existing customer journeys, establishing strategies, and develop a roadmap forward that will result in positive, measurable outcomes.
- Define metrics for success and design a system to monitor journeys and identify future opportunities.
Location
Amsterdam, NH
Type
Full Time
Industry
Agency / Consultancy
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