Senior Service Designer

Responsibilities

As a Senior Service Designer at Secrid, you take the lead in building a digital shopping experience that fits our values ​​and where visitors are inspired. You play a crucial role in improving our customer journey and set priorities to optimize the online customer experience from start to finish. You manage the product roadmap, design new features, translate desired processes into concrete steps and facilitate design sessions to inspire and motivate others. You operate a lot autonomously and claim ownership over the entire process, from ideation, design and setting up research, to the actual execution, analyzes and reporting. That doesn’t mean you’re on your own; you work closely with our founders, graphic designers, developers and e-commerce specialists. Together you provide, for example, a better Store Locator and a Product Selection that guides thousands of online visitors more easily to the right pocket-size products.

Qualifications

Your experience is anything but pocket-sized. This role requires in-depth knowledge and hands-on experience with product design and UX/UI. And the ability to convey the resulting insights powerfully and convincingly.

• A track record that shows what your background in strategy and design has meant to other brands.
• At least 3 years of experience in a similar role at a premium brand or agency.
• You read and understand our culture: people over profit.
• You speak and read Dutch and English fluently.
• You are available for at least 36 hours per week.