Service Design Intern

Internship Strategic / Service Design – Designing Meaningful Learning Journeys for Future Bankers

Supporting young bankers in developing confidence, speed, and adaptability in a rapidly evolving environment shaped by technology, societal change, and regulatory complexity.

You & your future

During this graduation internship, you will work on your career at Rabobank by completing a graduation project focused on how bankers develop from junior to senior roles. You will explore how expertise, confidence and learning evolve over time and how Rabobank can strengthen this journey in a human‑centred and future‑ready way.

You will translate research into concrete design directions that support stronger performance, sustainable knowledge development and greater value for clients. The outcomes of your work contribute directly to how Rabobank prepares its bankers to work effectively alongside emerging AI technologies.

You will carry out this assignment within Wholesale & Rural (W&R), where bankers guide clients through complex financial decisions, sector dynamics and strategic transitions.

Examples of projects/tasks

• Researching the current learning and development journeys of bankers across different seniority levels.
• Identifying barriers, unmet needs and opportunity areas within learning, expertise building and role progression.
• Translating insights into strategic design directions, concepts or interventions that strengthen learning and performance.
• Designing, prototyping and testing services, tools or experience concepts in which human expertise and AI complement each other.