Service Designer

What will you do as a Service Designer at IN10?

As a service designer at IN10, your heart beats faster from both concrete ‘How can we….’s’ and from ‘fuzzy’, ambitious transformation challenges. You design and develop strategies and services for brands and organizations that are (digitally) transforming. People and their experiences are central to your solutions and you make the translation into service blueprints for the organization (and the collaboration with third parties).

How your days are filled:

• Designing digital services, from user research to implementation;

• Translate input and user data into customer journeys and blueprints;

• Translate opportunities into meaningful roadmaps and design briefings;

• Managing key stakeholders and driving decision making;

• Organize and lead co-creation workshops with clients and partners to drive analysis of current services and design of improved/new services;

• Inspiring customers with a vision on trends and market insights.

Above all, you and your colleagues and clients ensure that we achieve the highest level of creative work with maximum positive impact.

IN10 Design & Innovation

Let’s design for positive change! We live in a time of challenges for society and organizations; at the same time, we are capable of so much more than ever before. As a result, people expect much more from organizations and brands. We help our clients mean more to users, customers, visitors, patients, fans… the world. Because we believe that those who design a better future also do better. Simply ‘good business’. Curious what it’s like to work at IN10? On our Instagram we give you a look behind the scenes.

Who are you?

• You are not only a natural problem solver, but you also know how to involve the team and clients in identifying the real problem, and you know how to translate that into design challenges.

• No matter how complex something is, you can tell it clearly and clearly. You are used to applying design thinking models and processes to arrive at solutions.

• You take risks, enjoy working with others and get a kick out of finding the answer. For this you pull out all the stops with your creativity for all kinds of different customers.

• You can easily switch between conducting research, facilitating workshops and designing (digital) prototypes.

• You are communicatively strong, analytical and result-oriented. You spot opportunities and get energy from translating them into meaningful roadmaps and design briefings.

• You lead conversations with customers within your domain, provide clear recommendations and help the customer make choices. With your enthusiastic and proactive attitude, you can inspire and convince customers about the latest trends and market insights.

• You combine your strategic insight with design skills and organizational skills to help clients achieve the best end result.

• You ensure that good ideas turn into even better digital experiences for their end users.

You are also the ideal addition to our team if you…

• HBO/WO working and thinking level;

• have demonstrable experience in developing distinctive concepts, (digital) services;

• can find the right balance between ‘viable, feasible and desirable’ and have experience with the (unruly) reality of clients;

• have at least 4 years of experience in a similar role;

• have experience with collaboration tools such as Miro and can prepare and host remote, hybrid and live sessions;

• fully master the Dutch language. This is essential because of the high level of customer contact, workshops and collaboration with your future colleagues.