What does a Service & UX Designer do at Forty?

Working at Forty means working in a varied manner. In this case, this not only means that the content of your work differs per type of customer or assignment, but also that you wear both the hat of Service Designer and that of UX Designer, depending on (the phase of) your project. The emphasis of this vacancy is mainly on Service Design.

Where the two roles overlap a lot is that you are almost always concerned with finding out the needs of the target group. You translate complex information and situations into concrete insights. You then use this to devise, design and test (digital) touchpoints together with customers and stakeholders.

But Service and UX Design is not the only thing, because on Forty Friday we all work on the company. We do this by working in teams on different parts of the company, such as People, Sales, Finance or Marketing. But also by helping to build our own initiatives, such as the Forty Hub.

What are we looking for?

As a Service & UX Designer, you are born curious and enjoy rolling up your sleeves. You are good at studying customer needs, for example by interviewing, observing or issuing questionnaires. You can then convert these insights into journeys, blueprints or wireframes. You do not avoid a challenge, but rather welcome it. You believe in what you create and you can convey that well through your presentation skills and clear way of communicating.

In addition, you are persuasive and know how to bring together important internal and external stakeholders and get them on board. You move easily in a political field and complex organization, stick your neck out and dare to take the lead.

Your knowledge

You have at least 3 years of work experience as a Service Designer, Creative Strategist or something similar. Preferably gained at an agency and/or large organization.

You have completed a relevant education (e.g. Industrial Design, Design for Interaction or Strategic Product Design).

You are at your best when you have to solve challenging and complicated problems. This allows you to see the whole without getting lost in small details.

You speak and write fluently Dutch and English.

You have experience in creating customer journeys and service blueprints. You also master various programs to develop your ideas (think Figma and Illustrator).

You may have less experience with creating wireframes or designing UIs, but you do have an affinity with this.

You are familiar with the Lean Startup & Design Thinking principles. This allows you to create work that you can experiment with.

With our work we want to contribute to a better world, which is why affinity and/or experience with sustainable business models is an advantage.