Agency / Consultancy

UX Service Designer – Senior

Archived
Full Time

Arcadis

Purpose of the role:

The candidate should have a product or service design degree (or relevant equivalent) and at least 8+ years of experience in digital product creation at e.g. digital labs, product development consultancy firms and/or in the startup-scene. Ability to adapt, think strategically and good understanding of business and technical requirements based on user needs.

Accountabilities:
  • Translating strategic innovations into compelling scalable digital business propositions taking into account e.g. technology readiness levels, consumer insights and capability of the market to embrace developed propositions;
  • Building new digital product/service combinations by developing new value propositions (concepts) and business models cross business lines and beyond Arcadis current solutions;
  • Identifying needs of target customers and translating gathered data into useful insights;
  • Development of digital, human centric concepts (service design);
  • UI/UX design (visual design & interaction design) and translating insights into technical and non-technical requirements to develop digital product service combinations and build MVP’s;
  • Designing and conducting interviews, lab experiments, digital and/or field tests to validate concepts, MVP’s and business models (customer desirability, technical feasibility and economic viability);
  • Story telling to communicate new value propositions to help people to think outside of the box;
  • Increase awareness of digital and impact on the current business by coaching and helping to develop the skills of team members and Arcadis employees;
  • Generating IP for Arcadis.

Qualifications

Requirements
The candidate should have a bachelor or academic product or service design degree (or relevant equivalent) and at least 8+ years of experience in digital product creation at e.g digital labs, product development consultancy firm and/or startup-scene. Ability to adapt, to think strategically and have a good understanding of the impact of design decisions on business viability and technical requirements.
  • Strong experience working in close cooperation on a day to day basis with other service designers, business strategists and developers; being able to bridge the gap between customer desirability, technical feasibility and economic viability;Experienced in applying service design techniques and methodologies to unlock hidden customer pains and gains and validating assumptions with an emphasis on human centricity and customer desirability;
  • Experienced in doing desk research, interviewing internal & external stakeholders to assess current and future trends in customer demand and end user behaviour;
  • Experienced in setting up pilot test plans to validate assumptions and to measure added customer value delivered before piloting and during the pilot (qualitive and quantitative);
  • Strong facilitation and leadership skills: bringing multiple stakeholders from broad backgrounds and positions together towards defined outcomes; Experienced in the design and facilitation of workshops that ensure high engagement and practical outputs;
  • Experienced user of relevant applications commonly used in lean startup and/or product development (e.g. PPT, Word, Excel Adobe Illustrator, Adobe Photoshop, InVision, SketchUp, Confluence, JIRA/Azure Devops, Miro, Dovetail, Mopinion and Matomo);
  • Strong business partnering experience, track record in advising Senior Management through knowledge and diplomacy;
  • Strong story telling experience to communicate new value propositions with confidence to help people to think outside of the box;
  • Credible counterpart for existing or potential partners with strong design and business acumen;
  • Self-starter, energetic, can work independently and remotely and comfortable with ambiguity;
  • Ability to work in a global matrix organization and to deal with different cultures worldwide;
  • Proactive, pragmatic, entrepreneurial, open-minded, flexible and creative;
  • Good fit with Arcadis culture and values;
  • Team player;
  • Given the international spread of the business a certain level of flexibility in working hours is important.
Main working contacts
  • Executive Leadership Team (ELT)
  • Global Solutions Leads
  • Regional CEOs and other Regional Senior Leaders
  • Regional Digital Leads
  • Global and Regional Communications
  • Alliance and delivery partners
  • Global Digital Incubation team (Service Designers, Creative Technologists, Front-end and Back-end Developers)
  • Consultants and Domain Knowledge Experts
  • Arcadis existing and/or future customers
  • Eco-system partners
What do we offer?
We offer a dynamic challenging job with international focus in a pleasant working climate, attention to education and a competitive remuneration package reflecting the seniority of the role. You will have a great deal of responsibility with endless opportunity for impact and freedom for initiatives. Given the international spread of the business a certain level of flexibility in working hours is important.
Information/ Application
René Teiken (Talent Acquisition Manager Arcadis NV)
E-mail: rene.teiken@arcadis.com
Recruitment agencies need not respond. Details from this vacancy are not to be used for marketing purposes.
Arcadis. Improving quality of life.
Location
Amsterdam, Netherlands
Type
Full Time
Industry
Agency / Consultancy
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