Service Design Jobs
Agency / Consultancy

Trainee Customer Experience & Service Design

Archived
Full Time

Deloitte

At Deloitte Digital we combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Join us as we take our fast-growing team to the next level – sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries. 

What is the role about?  

As a Trainee Customer Experience and Service Design, you will gain hands-on experience from day one, supporting our client engagements to solve their most pressing challenges and opportunities surrounding digital transformation, customers, innovation, and technology strategies. While your tasks may vary based on the specific client engagement, you will:

• Apply Design Thinking and other user-centric methodologies to identify problems and ideate solutions
• Shape the definition and development of digital products in an agile manner 
• Support our clients in conceptualizing innovative end-to-end customer experiences across multiple channels – always with a focus on finding the sweet spot between users, business, and technology 
• Be an intrapreneur and further shape your personal and professional skill set by engaging in internal initiatives you’re passionate about and where you can make a lasting impact 
• Have an opportunity to develop into a consultant after completion of a 6-month traineeship
 
What should you bring to the table? 
• A university Master’s degree in business/economics, digital/design management, or STEM subjects
•You’re a natural presenter in English and German, a strong communicator, outspoken and confident. French is a strong advantage
• A demonstrable interest or first-hand experience in business, technology, or design related fields 
• You have Ninja skills: you’re agile, flexible, curious, and awesome 
•  You are excited by the value that digital can unlock for users and businesses
Location
Zürich, Switzerland
Type
Full Time
Industry
Agency / Consultancy
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