Agency / Consultancy

Customer Experience & Service Design Consultant 

Archived
Full Time

Deloitte

Job description

Do you thrive in uncertainty and love to work in an environment where challenges fuel creativity? We’re looking for ambitious problem solvers and divergent thinkers – people who care about enriching our team culture and meaningfully engage with our clients.  

 
Deloitte Digital who? 
 
At Deloitte Digital we combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Join us as we take our fast-growing team to the next level – sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries.
 
What is the role about? 
 
As a Customer Experience & Service Design Consultant, you will help clients on their most pressing challenges and opportunities surrounding digital transformation, customers, innovation, and technology strategies:
 
  • Apply Design Thinking and other user-centric methodologies to identify problems and ideate solutions for our clients
  • Shape the definition and development of digital products in an agile manner
  • Support our clients in conceptualizing innovative end-to-end customer experiences across multiple channels – always with a focus on finding the sweet spot between users, business, and technology
  • Be an intrapreneur and further shape your personal and professional skill set by engaging in internal initiatives you’re passionate about and where you can make a lasting impact
 
What should you bring to the table?
 
  • A university Master’s degree in business/economics, digital/design management, or STEM subjects
  • Your English and German is spotless, French is a strong advantage
  • Prior work experience (1-2 years) in business, technology, or design related fields
  • You’re a team player and able to collaborate closely with multidisciplinary teams such as designers, developers, business analysts, etc.
  • You have Ninja skills: you’re agile, flexible, curious, and awesome
  • You’re a natural presenter and strong communicator
  • You are excited by the value that digital solutions can unlock for users and businesses
Location
Zürich, Switzerland
Type
Full Time
Industry
Agency / Consultancy
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