Service Designer

Your assignment
As a service designer, you will be part of a service design team that works to explore, test and create proposals for how operations can be adapted to the individual instead of the individual adapting to the operations. 
As a service designer, you will participate in and lead various development projects where resident, patient and employee services are developed together with both users and employees. You will work closely with the UX design team, functional managers and digitalization strategists.

The work as a service designer includes:

• Develop existing services and working methods  
• Develop concepts for new services and working methods 
• Facilitate, drive and lead the design process using various methods and tools. 
• Involve patients, relatives, employees, and surrounding systems in the development work. 
• Use a holistic approach where both details and the whole are designed so that all parties involved can interact with each other in a value-creating way. 
• Test! To continuously create and test hypotheses and change proposals together with patients, relatives and employees throughout the development work. 
• Inform, educate and train the business’s employees in using design as a method. 

What can we offer you?
In the position of Service Designer, you will work with your colleagues to build a central design function for the new Project and Development department and work to introduce user-centered working methods within the Group Digitalization Staff. You will be involved in designing services that simplify for employees, patients and citizens in the Västra Götaland region.

We know that good design is created together, which is why we often solve assignments together as a team. You will be part of building a team of service designers. You will also work closely with the unit’s UX design team.  

The Västra Götaland region offers flexible working arrangements based on the business’s requirements and there is the possibility of combining work from our offices and remotely. The place of work is Gothenburg, but another location within the region may be suitable. 

To succeed in the role you need:
We are looking for an experienced service designer, familiar with and preferably experienced in public sector. However, we attach greater importance to your individual qualities and driving forces than formal qualifications. To succeed in this role, we believe that you have an education in design or equivalent at university level, at least a bachelor’s degree. You have several years of experience working as a service designer in various fields.

We see it as an advantage if you have:

• Experience in designing and leading co-creative design processes.
• Experience from insight work, research, problem formulation, idea generation, leading design workshops and is used to alternating between working in a team and independently.
• Experience working with transforming organizations towards a more design-driven perspective and way of working.
• Experience from working in the public sector or digitalization.
• Experience working in projects or organizations with high complexity 
• Worked in cross-professional teams.

Who are you?

• You are comfortable leading work and including others through an educational and empathetic approach.
• You are confident, driven, unpretentious and have an innovative ability for new thinking and an open, norm-critical approach.
• You enjoy collaborating with others, while at the same time being able to work independently with your tasks.
• You share your knowledge and want to help others succeed.
• In a large organization, things can go slowly, so you need some patience but also drive and courage to influence so that together we can do things faster and better.

It is important to us that you can work based on our core values:

• Together we make each other successful.
• We listen in. We listen out.
• Feedback contributes to our development.