Service/UX Designer

Your engagement here will include but won’t be limited to…

As a Service / UX Designer at M, you’ll join a growing, talented, agile and multidisciplinary team of professionals who are passionate about solving complex problems, learning new things, and shaping the future of mobility. Our culture is open, collaborative, insight-driven, and fast-paced.

In your role, you are a self-directed, analytical, and systems thinker with a passion for leading discovery work and transforming complexity, insights, and volumes of information into intuitive solutions for our internal users at M (customer success, field operations, external partners, etc…).

Your skills and interests include customer experience mapping, user research, business innovation, and product development.

Your days will include working directly with business stakeholders, data scientists, product managers, product designers, and engineers to plan, prioritize, and deliver excellent customer experiences.

You show experience with most of the following…

• You have experience leading and directing design-driven discovery work in a cross-functional team.
• You have experience designing experiences for professional users in areas such as transport, healthcare, banking or similar.
• You understand the role and importance of qualitative and quantitative methodologies and when to deploy them.
• You feel comfortable planning, conducting, analyzing and synthesizing research.
• You are natural at translating insights into opportunities, solutions and informed product decisions.
• You are fluent at mapping complex experiences into customer journeys and service blueprints to inform both strategic, tactical and operational decisions.
• You are a fantastic communicator with a team-first attitude and know how to pave the way for team success without ego, solving the right problems through cross-functional collaboration.

Extra awesome if you have…

• Experience working with complex enterprise tools.
• Knowledge of access economy products and services.
• Skills in a range of prototyping tools that enable you to bring concepts to life.
• Data analysis skills (using BigQuery or similar).
• Relevant BA or MA degree in Human Computer Interaction or similar.

But wait a minute, why “Service / UX Designer”?

The Design team at M is a diverse group of wonderful people with different backgrounds and experiences. To make sure that we don’t get dismissed by talented applicants on the merits of a narrow job title, we decided to keep them both.

You tell us which one fits you the best!

Requirements

• A driver’s license valid to drive in Sweden.
• Portfolio displaying recent and relevant select work.