Logistics and supply chain
Service designer
Archived
Full Time
PostNord Sverige
We are now looking for a Service Designer who puts the customer in focus and helps us create a world-class Nordic experience for all our services together with other members of the UX team.
Job duties
In the role of Service Designer, you will, among other things, work with:
- Conduct user research, both qualitative and quantitative.
- Analyze and present insights to various product teams and the rest of the organization.
- Design and be responsible for customer journeys of our digital services.
- Work closely with developers, product owners within the Market Web team and other stakeholders within PostNord.
We are looking for you
- Relevant education in Service Design or equivalent field.
- At least 3 years of work experience as a Service Designer.
- Experience in planning and conducting workshops.
- The ability to analyze insights and user behavior through e.g. Google Analytics.
- Worked with creating customer journeys for specific and overall products/services.
It is meritorious if you
- Have worked with design systems and understand that what you design must fit into our brand and into a digital ecosystem.
- Experience of having worked with web and app.
- Has previously worked with large and complex sites for different markets.
- Knowledge and experience in UX writing.
- Understands IT processes such as Scrum, Kanban and Agile.
Location
, Stockholms län
Type
Full Time
Industry
Logistics and supply chain
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