Senior Service Designer

We need to become more service designers at inUse in Malmö and are therefore looking for driven and experienced service designers who are passionate about creating fantastic customer experiences!

We are experts in the interplay between human behavior and design. That is our strength. But what really sets us apart from others is our ability to methodically link good and holistic user experiences to business goals and thereby lead and support organizations in their change work. In addition, just like us, you have a great drive to make a difference – for people, businesses and society!

At our nice office in the middle of Malmö, there are not only the interesting assignments but also what can be the world’s best colleagues – with lots of experience, mixed with a great humility and willingness to both share and learn from others.

As a service designer, you are driven by understanding human behavior and human needs, in order to solve complex problems and create the best experiences – whether they are physical or digital. You have the ability to see the whole and value creation, both for the customer and the business. The work is varied and you get the opportunity to collaborate with customers at different levels and in different industries. Depending on the assignment, you will sometimes work on site at the customer and sometimes in projects where you work with an internal project team from our office in Malmö.

Right now we are looking for you as:

• As a consultant, likes to inspire and influence organizations to create the best value for their customers and their business through insights, opportunities and solutions.
• Have solid experience working with service design, we are happy to see that you have at least 5 years of work experience, of which 3 years as a service designer.
• Has very good knowledge of various methods and work tools in service design that you are happy to share with both your colleagues at inUse and our customers.
• Is strong at conducting qualitative research and producing sharp insights with impact.
• Can lead and develop customer workshops and co-creation sessions with users.
• Possesses a strong ability to transform insights into opportunities and differentiated service designs.
• Is experienced in defining the future customer journey and value-adding experiences across different types of touchpoints.
• Has a desire to collaborate with other design disciplines such as UX, product and visual design.
• Is a strong presenter who can inspire, motivate, evaluate and stand for your design.
• Has experience of and an interest in contributing your skills and experience in service design in both business development and internal skills development.
• Is cruel at what you do but always wants to get even better at it, learn from colleagues and take on new challenges.

At inUse, you will work at a company with a strong brand, a professional, cozy and relaxed group with broad and deep knowledge in design. We value competence development highly and learn from each other, our directors and invited guest lecturers. Every other week, we have office days with a strong focus on becoming wiser, happier and inspired. In addition, all inUsers attend our annual conference From Business to Buttons.

In addition to what we have already mentioned, it is a security to work at inUse. There is flexibility, 33 days holiday, collective agreement, parental benefit, and scheduled skills development every two weeks with the entire team. inUse is part of AFRY with 16,000 colleagues around the world. Together we create sustainable solutions for future generations.