Senior Service Designer

We are looking for colleagues who believe in our way of running a bank and who share our values. We strive for long-term relationships with both our customers and our employees. We take our social responsibility very seriously and we are and want to be one of Sweden’s most sustainable companies.

About the service and the role

-You will work strategically and close to business together with key people in the organization.

-You follow the services you are involved in and design over time and can work with them in the long term.

-You change the everyday life of several million customers – in Sweden and the world.

-You will have a lot of responsibility, but also a strong and tight group of designers to brainstorm ideas and challenges with.

We believe that you will thrive here if you like complex problems, practical change work and making a big difference.

You yourself will have the opportunity to influence how you set up your work, but we see a need for someone who:

-Together with the deal, concretize and visualize target images for our services

-Contributes in prioritization for various initiatives and supports in realizing and realizing services.

– Participates in and develops concepts visualized in the form of sketches or prototypes.

-Implements and communicates both quantitative and qualitative insight work

-Contends to continue to build a structured approach to service design in the organization.

-Trains the organization to spread design competence within the bank.

Your skills and personal qualities

-Have a few years’ experience of working with service design.

-Has experience of leading and conducting strategic design work that goes across teams, departments, product areas and channels.

-Is a driven and committed designer who takes a leading role in your assignments. You are comfortable in a design process that you use to guide the team in a customer-centric approach

-Is a safe facilitator with a focus on the goal.

-Is methodically strong and used to working with the entire design process, from identifying problems to be solved to launching a service.

-Can identify pain points and business opportunities throughout the customer journey and has the ability to transform these into clear improvements and solutions.