Senior Service Designer
Instabox
About the role
As a Senior Service Designer, you will work closely with stakeholders, product and cross-functional teams to address consumer challenges and drive business outcomes. Your responsibilities will include:
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Be the owner of the customer journey and identify areas of improvement by increasing efficiency for our parcel and delivery processes.
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Collaborate closely with stakeholders, including internal and external users, to ensure a thorough understanding of their needs.
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Conduct user research, surveys, and interviews to gain insights into customer experiences.
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Lead bigger cross-functional projects with a customer centric approach that will help our business grow.
About you
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Proven experience for a minimum 5 years in Service Design or UX Research.
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Strong portfolio showcasing your service design projects, including process documentation and outcomes.
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Excellent communication skills to effectively collaborate with different stakeholders.
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Ability to work independently and manage multiple projects simultaneously.
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Experience with design thinking methodologies and user-centered design principles.
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