Service Designer

Full Time

Hello Future

We are growing our Innovation & Design team. You will have your base in Umeå, but work with customers all over the country.

Take the chance to work with innovation on a daily basis. Help our customers tackle important challenges such as climate change, demographics and digitalisation.

We are passionate about helping our customers become future-proof and sustainable based on the UN’s global goals. This means, for example, human-centered organizations, circular business models, reduced dependence on coal-based energy sources, automated administration. This does not mean that we or our customers are perfect, but our responsibility is to drive development in a sustainable direction. However, we avoid organizations and industries that we believe act unethically and where we cannot influence in a positive direction based on the global goals and Agenda 2030.

At Hello Future you work according to your terms and conditions. We offer great freedom and expect you to take great responsibility. It is a social contract between us that means you decide for yourself whether you want to work from home or sit together with others in an office, you can arrange your time in a way that makes your life good as long as your colleagues or customers are not affected. You sometimes carry out the assignments on site at our customers, but mostly remotely using digital tools such as Mural and Notion, but new tools come and go all the time.

As you can see, we want you to have a good everyday life in order to have a good output, but we also make high demands on each other when it comes to our deliveries. So again – freedom & responsibility!

We need you with a solid background in design education. You will:

  • drive design processes with Design Thinking for management teams
  • coach customers and personally participate in insight work
  • lead workshops in idea generation and concept development
  • create visual prototypes and conduct user tests
  • carry out steps with various tools in service design such as service blueprint, customer journeys etc
  • train and lead our customers within the framework of their own innovation work
Umeå, Sweden
Full Time
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