Service Designer

this is the challenge

We are looking for people who are passionate about strategic design who want to impact people’s lives by designing valuable solutions, services, products and experiences .

We aspire not only to help our clients connect with people, but also to improve their day-to-day lives through the products and services we design. We believe in the value of teamwork to design human, relevant and impactful solutions.

Among other things, this is what you will do

• You will navigate uncertainty and turn customer and business needs into innovative solutions.
• You will generate and share knowledge, and inspire the team through design tools and methodologies.
• You will have a dialogue with the client and you will move like a fish in water in complex contexts.
• You will have autonomy in the management and development of projects.
• You will work with empathy to understand the client’s needs and their circumstances.
• You will communicate in such a way that you know how to explain abstract and complex concepts in a simple and consumable way.

To carry out these tasks you will need:

• Experience in managing complex projects coordinating the work of other specialists.
• Knowledge of design methodologies (service design, design thinking, system thinking, design futures…) and experience working with them.
• Sense of self-criticism and constructive feedback, to improve processes and the experience within The Cocktail.
• Experience in dialogue with the client and the development of accounts.