Service Designer

Key Job Responsibilities:

• Understand both the digital, people and process-based system of services in the existing environment
• Analyze and arrange identified interactions (including touchpoints) into rational user journeys within that service
• Analyze failures, identify root cause(s) and opportunities for improvement within that service
• Create prototypes and rapidly iterate proposed solutions that meets the project’s strategic business objectives.
• Proactively collaborate with key product stakeholders on a regular basis to achieve strategic program objectives

This position will suit someone who has:

• The ability to collaboratively lead a human-centered design approach that results in a product that is needed, loved and remembered.
• A co-operative mindset aimed at adding value to the working culture
• Experience in communicating design solutions to both Design and non-Design-oriented stakeholders, both in-person and via virtual communication & collaboration tools
• Built digital and physical eco-systems and has an interest and curiosity for technologies that will enable the user experience
• A passion for products, design and people working in large multi-disciplinary teams

You have the following experience:

• Proven project experience working within an Agile environment (preferably SCRUM)
• Proven experience working in the financial services sector is preferable
• A relevant qualification OR 4 years of experience in Digital Design or designing experiences for consumer products (building experiences in financial services is preferable)
• A diverse work background that illustrates a technical, business and design mindset, would be advantageous.

Your toolbox will include:

• Proven experience in conducting, collecting and analyzing ethnographic research
• Service blueprinting/customer mapping
• Facilitate and organize creative workshops, with the right stakeholder’s, to co-create solutions
• Business model design
• Comfortable using industry-related tools, such as: Miro, Invision, Figma, Sketch or Adobe suite