Finance
Service Designer
Archived
Full Time
Nedbank
Job Purpose
To synthesise the outcomes of Design research and map them to a client journey to meet Nedbank’s Strategic Outcomes in line with Nedbank’s focus on Client Centricity.
Job Responsibilities
- Determining and applying appropriate design synthesis methods
- Support and participate in design research and testing
- Map the existing or intended client experience using relevant client experience artifacts
- Produce supporting client experience artifacts such as experience maps, persona’s, client journey maps, etc.
- Contribute to the design decisions during product development based on client centric perspectives and service design principles.
- Collaborate with adjacent disciplines, such as PO’s, Tech Leads, UX/UI designers, Design Leads, etc.
- Brainstorm potential solutions based on research of client needs.
- Support Nedbank’s broader strategies and projects objectives and organisational values
- Stay abreast of developments in the field of Service Design
- Produce evidence of the impact of service design within the broader client centred design framework
- Ensure personal growth and effectiveness in performing of roles and responsibilities
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Minimum Experience Level
- 3 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Direct Design Experience Qualification
Preferred Certifications
- Service Design essential, Agile Bootcamp, Acumen certification related to subject matter area
Type of Exposure
- Working on large; complex; multi-disciplinary projects
- Communicating design guidelines and guidelines to different stakeholders
- Design tools
- Design/ Modelling
Technical / Professional Knowledge
- Client focused process Design
- Business Process
- Process Design
Location
Johannesburg, GP
Type
Full Time
Industry
Finance
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