Service Designer

At Fjord, service design is at the heart of our design process. Our Service Designers are a diverse and passionate team of strategic, empathetic thinkers who envision and craft services based on deep understanding of customer needs.

The Senior Service Designer contributes to activities on projects, including client workshops, creative brainstorms, and service definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating services that make a difference.

As a team, we: 

• Bring together research, design, business and technology to shape the services of the future.
• Use insight to drive our strategic thinking and place the human at the centre of what we do.
• Work collaboratively with our teams and clients.
• Nurture a new generation of talented design practitioners.
• Lead, lean in, be creative, and have fun.

As a Service Designer, you will: 

• Use design research techniques to uncover customer needs and pain points.
• Understand, analyse and map complex journeys and processes.
• Own the service design deliverables within a project such as service concepts, blueprints and other service design artefacts.
• Lead and mentor more junior team members in the delivery of service design deliverables.
• Work collaboratively with multi-disciplinary team members and clients.
• Have strong communication skills and be confident presenting and defending your design decisions.
• Support new business development efforts by providing expert information in pitch efforts and client meetings.
• Attend and help plan studio and community events, workshops, and conferences as a Fjord ambassador.

Qualifications