Health
Service Designer
Archived
Full Time
Reliance Health
The Role
We are seeking a Service Designer with a passion for real impactful work, finding solutions to allow our customers to access healthcare most easily and intuitively. They will Create user journeys to define touch points, pain points, opportunities, and relationships between personas. Ensure learnings and insights are documented and shared across the organization to help inform the design of current, target and future experiences
You will be responsible for :
- Ensuring learning and insights are documented and shared across the organization to help inform the design of current, target and future experiences
- Creating user journeys to define touch points, pain points, opportunities, and relationships between personas
- Developing clickable prototypes and other props to test concepts, prove or disprove hypotheses, facilitate co-creation sessions, and iterate
- Problem framing – visualize, articulate and solve complex problems and concepts. Make disciplined decisions based on available information and research evidence
Ideal Profile
Must have :
- Minimum 4 years of experience in service design and a solid understanding of its principles
- Tertiary Education from a recognized institution, ideally in design or a similar field.
- Solid experience of UX design, thinking in flows and not interfaces is a must
- Proficiency with customer journey mapping and prototyping tools. You should be able to develop new design concepts through sketching and using prototyping tools like Marvel, Figma, Invision, XD or similar is a must
- Experience working with established design teams and contributing to internal process improvements
- Can navigate ambiguity – designing products that cater for the needs of a variety of users while balancing conflicting requirements
- Ability to set out goals for user research and clearly interpret the results of that research
- Excellent communication skills and can explain ideas and concepts in a way that non-designers and non-technical people understand
- Ability to collaborate with relevant stakeholders including data scientists and product managers.
Location
Lagos, LA
Type
Full Time
Industry
Health
More jobs at Reliance Health
More jobs in South Africa
Service Designer
PwC Careers Africa
Gauteng, South Africa
Agency / Consultancy
1 month ago
Service Designer
Miprint Consulting
Johannesburg, South Africa
Software Development
1 month ago
Service Designer
Bizmod
Johannesburg, South Africa
Agency / Consultancy
2 months ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
