Service Designer

Full Time

Miprint Consulting

About the job

  • Research & Usability Testing
  • Conduct both primary and secondary design research
  • Determine appropriate research methods/approach based on the underlying design challenge
  • Prepare research data and synthesise the data, in collaboration with CX colleagues and others, to surface observations, themes and insights
  • Translate goals into research questions and develop research plans
  • Produce qualitative exploratory research including HCI literature reviews and market research
  • Design and execute usability tests, heuristic evaluations, user interview, surveys and ethnographies
  • Create Personas and inform Customer Journeys, Scenarios, and Red Routes
  • Conduct empathetic studies to better understand behaviour
  • Conduct environmental analyses to get a 360° degree view of clients
  • Consult and collaborate with various product development teams
  • Help the business understand the relevant social, cultural, political and economic factors that determine the relevant products and experiences that will land the best
  • Understand customers on an individual basis, but also understand customers on a macro level within their environments
  • Simplify the complexities of South African societies to help business create appropriate and helpful experiences
  • Detail the relevant Macro and Micro life moments to find opportunities to best service customers
Johannesburg, South Africa
Full Time
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