Technology
Service Designer
Archived
Full Time
Miprint Consulting
About the job
- Research & Usability Testing
- Conduct both primary and secondary design research
- Determine appropriate research methods/approach based on the underlying design challenge
- Prepare research data and synthesise the data, in collaboration with CX colleagues and others, to surface observations, themes and insights
- Translate goals into research questions and develop research plans
- Produce qualitative exploratory research including HCI literature reviews and market research
- Design and execute usability tests, heuristic evaluations, user interview, surveys and ethnographies
- Create Personas and inform Customer Journeys, Scenarios, and Red Routes
- Conduct empathetic studies to better understand behaviour
- Conduct environmental analyses to get a 360° degree view of clients
- Consult and collaborate with various product development teams
- Help the business understand the relevant social, cultural, political and economic factors that determine the relevant products and experiences that will land the best
- Understand customers on an individual basis, but also understand customers on a macro level within their environments
- Simplify the complexities of South African societies to help business create appropriate and helpful experiences
- Detail the relevant Macro and Micro life moments to find opportunities to best service customers
Location
Johannesburg, South Africa
Type
Full Time
Industry
Technology
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