Service Designer

As part of the Government Digital Services (GDS) Team, the ACE tribe aims to design and develop software applications that help government agencies better serve the needs of Singaporeans. We adopt an Agile development approach and work towards tech best practices and cutting edge tools.

As a Service Designer, you will work with a multidisciplinary team of designers, developers and business experts to create solutions that exist in both digital and physical realms.

As we launch new products, your role will be to ensure that the future of public service is not just functional, but delightful to use. Rather than work on commercial ventures commonly found in the startup scene, we’re here to improve how we live as a society through what we can offer as a government. If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated peers, we welcome you to join GDS.

What to Expect:

• Plan and implement the overall user research strategy and methods (e.g. focus groups, face to face interviews)

• Identify opportunities to improve users’ experience across different touch-points and clearly articulate the dependencies and complexities across these touch-points
• Turn insights and identify opportunities or spaces into differentiating service experiences
• Work closely with product owners to identify research topics, manage and conduct user research and concept development
• Map user journeys and help agencies define their processes to enable new service experience
• Advocate and support partners to iterate, test and scale new service designs
• Participate in the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders
• Establish relationships and liaise with key stakeholders throughout the project lifecycle and able to communicate and envision service concepts to team members, stakeholders, and management by using diverse set of methods & tools that illustrate all the components and touch-points of the current and future service

How to Succeed:

• Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
• At least 3-4 years of professional experience in a design consultancy or similar fields
• Deep expertise in design thinking/human-centered design and in-depth knowledge within a relevant service design discipline such as Systems Design, Business Design, Industrial Design, Graphic Design and Interaction Design
• Experience with conceptualization, ideation, and iterative prototyping and able to employ various methods to prototype service concepts such as staging and roleplaying approaches 
• Able to organize data into clear service design blueprints and communicate ideas and designs to diverse groups of stakeholders
• Has prior knowledge in UI and UI best practices
• Team player who is able to work within a self-directed culture and navigate ambiguity
• Strong communication (written and verbal), analytical and interpersonal skill