Service Designer

About the Role:

We are looking for an experienced Service Designer to join our team. Based in Sydney, you would join a passionate team of over 30 working from across the country, with occasional travel requirements. The Service Designer’s primary objective is to understand our client’s service offering and our client’s user’s needs and drive the design of better services.

Responsibilities:

• Plan and drive the design process for the development of products and services
• Design the end-to-end products and services, from ideation through to delivery, sustainment and improvement
• Analyse and make decisions based on insight, user research and business requirements
• Create products and services that are contemporary, sustainable and meet web standards to help our clients succeed and gain the competitive edge
• Understand and cater for the user base to ensure accessibility and optimal experiences for clients and their users
• Develop and maintain documentation to articulate the service environment and the design, including service blueprints, user journeys and hybrid maps
• Be a communication bridge between our clients and other design team members, and internal development teams
• Provide guidance and monitor and assist other design team members to follow the service design and delivery process where necessary
• Participate in other activities to improve the service design of the product and other process alignment
• Directly report to Design Capability Lead or directly to client

Required Skills:

• Must have the ability to effectively prioritise and manage multiple workloads (potentially across different clients)
• 5-8 years’ experience in a Service Design role (in a client-facing environment)
• Good knowledge of service design delivery processes and Human Centred Design principles
• Ability to compose and manage service design artifacts for each phase of the service design delivery process
• Strong design thinking, positive attitude toward conducting research and to applying emerging technologies to ideation and design
• Understanding and appreciation of different skillsets within multidisciplinary design teams (including user research, interaction design and user experience specialists)
• Well-versed in working in agile design and delivery teams
• Exceptional communication skills with demonstrated ability to communicate effectively with both a technical audience and business users.
• Good at presentation, time management and client relationship building.
• Good command of English communication (both oral and written)
• Good interpersonal and collaboration skills
• Knowledge of the Australian Government Digital Service Standard and Service Design and Delivery Approach
• Experience working with or in public sector will be an advantage