Agency / Consultancy

Service Designer

Archived
Full Time

DXC Technology

Job Description:

DXC Technology (NYSE:DXC) – where brilliant people embrace change transformative opportunities and seize opportunities to advance their careers and amplify customer success. We create meaningful experiences that matter. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

DXC’s Experience Design & Build team plays a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our cross functional teams team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change solutions designed to bring their vision and technologies to life. How If you would you like to join our team and grow personally and professionally while gaining valuable experience in a fast-paced environment, please keep reading.?

We are looking for an experienced Service Designer to join our team. Based in Brisbane or Sydney, you would join a passionate team of over 30 working from across the country, with occasional travel requirements. The Service Designer’s primary objective is to understand our client’s service or product offerioffering nandg their  and our client’s user’s needs and to drive the co-design of better services.

Key Responsibilities include:

  • Assist to plan and drive the HCD research and design processes for the development of products and services that delight users and support digital transformation.
  • Collaborate on the co-design the of end-to-end products and services, from discovery and ideation through to high quality delivery, sustainment and improvement
  • Effectively perform synthesis, analysis, prioritisation and alignment activities with clients to make decision e and make decisions based on insight, focused user research and data insights and business requirements
  • Create products and services that are contemporary, sustainable and meet web accessibility standards to help our clients succeed and gain the competitive edge
  • Understand and cater for the user base to ensure accessibility and inclusion for optimal experiences for clients and their users.
  • Develop and maintain documentation to articulate the service environment and the proposed designs, including service blueprints, user journeys and hybrid maps.
  • Be able to communicate ion bridge between our clients and other design team members, and internal development teams.
  • Provide guidance and monitor and assistance to other cross functional design team members who to follow contribute to the service design and delivery process where necessary.
  • Participate in other activities to improve the service design of the product and other process alignment
  • Directly report to Experience Design Capability Lead, Practice Partner or Senior Consultant directly to client

Key Competencies and Skills:

  • Must have the ability to effectively prioritise and manage multiple workloads (potentially across different clients)
  • Experience in a Service Design role (in a client-facing environment)
  • Good knowledge of service design delivery processes and Human Centred Design principles
  • Must have the ability to effectively prioritise and manage multiple workloads (potentially across different clients)
  • Ability to compose and manage service design artifacts for each phase of the service design delivery process.
  • Strong design thinking skills with a, positive attitude toward conducting research and to applying emerging technologies to ideation and design.
  • Understanding and appreciation of different skillsets within multidisciplinary design teams (including user research, interaction design and user experience specialists)
  • Experience Well-versed in working in agile design and delivery teams.
  • Exceptional communication skills with demonstrated ability to communicate effectively with both a technical audience and business users.
  • Good at presentation, time management and client relationship building.
  • Good command of English communication (both oral and written)
  • Good interpersonal, facilitation and collaboration skills
  • Ability to engage with stakeholders.
  • A desire to contribute to the broader success of the Experience Design team by participating in our Community of Practice or Digital Transformation Centre projects.
  • Working knowledge with design and prototyping tools such as Adobe CS/CC (InDesign, Photoshop, Illustrator etc.), Figma, Adobe XD, Miro, Mural or other design tools is a bonus.
  • Working knowledge of Adobe Experience Manager or othe solutions gets a tick too.
  • Knowledge of the Australian Government Digital Service Standard, Inclusive Design practices and Service Design and Delivery ApproachWCAG 2.0 is an advantage.
  • Experience working with or in public sector is not essential but useful.
Location
Brisbane QLD, Australia
Type
Full Time
Industry
Agency / Consultancy
Apply for Job
Sorry! This job has expired.

More jobs at DXC Technology

Service Designer

DXC Technology

job location
Brisbane QLD, Australia
industry
Agency / Consultancy

Service Designer

DXC Technology

job location
Canberra, ACT
industry
Technology

Service Designer

DXC Technology

job location
industry


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Australia


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Australia

Service Designer

Suncorp Group

job location
Brisbane City QLD, Australia
industry
Finance

Service Designer

ANZ

job location
Melbourne VIC, Australia
industry
Finance

Principal Service Designer

IAG

job location
Sydney NSW, Australia
industry

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down