Service Designer

You will be a key member of a project team, responsible for supporting the delivery of projects in CityLab and delivering streams or components of projects, as required. An essential aspect of the role will be to support the delivery and implementation of all phases of a human-centred design / service design project. This includes the ability to support the Service Design Lead and Senior Service Designer in the planning and delivery of design research, facilitation, insight synthesis, ideation, concept prototyping, service blueprinting and final output production. Working collaboratively with a range of teams across City of Melbourne, you will take a “knowledge transfer” approach to help accelerate and embed new ways of working across the organisation. Design, project management and relationship and stakeholder management are core capabilities of this role.If this sounds like the prefect role for you, don’t miss this opportunity to be a key member of this innovative team, where you will play a key role in helping City of Melbourne transform its services, and improve the value we deliver to our community. You can bring…

• Demonstrated experience delivering human-centred design / service design work across a range of sectors and organisations. This includes experience planning, delivering and implementing design research, facilitation, insight synthesis, ideation, concept prototyping, service blueprinting and final output production.
• Ability to create a safe space to explore new ideas that respects diverse perspectives, engenders positivity and favours action-bias.
• Demonstrated experience using agile delivery methods to deliver projects, including the design of a project brief, use of visual management boards, and coordinating project reporting and evaluation.
• Strong oral communication and high-level written skills (including report writing, presentation, and negotiation skills) and the ability to communicate effectively with a broad range of stakeholders.
• High level experience in developing and maintaining relationships with key stakeholders at all levels and a sound understanding of stakeholder needs.
• Ability to be flexible and adaptable within a changing environment and delivering high quality outcomes.