Senior Service Designer

You will be working in a pivotal role, responsible for supporting the delivery of projects in CityLab and leading streams or components of projects, as required. A key aspect of the role will be to lead in the planning, delivery, and implementation of all phases of a human-centred design / service design project. This includes the ability to be hands on in the planning and delivery of design research, facilitation, insight synthesis, ideation, concept prototyping, service blueprinting and final output production. Working collaboratively with a range of teams across City of Melbourne, you will take a “knowledge transfer” approach to help accelerate and embed new ways of working across the organisation. Design leadership, project management and relationship and stakeholder management are core capabilities of this role.If this sounds like the prefect role for you, don’t miss this opportunity to be a leading member of this innovative team, where you will play an instrumental role in helping City of Melbourne transform its services, and improve the value we deliver to our community.You can bring…

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
• Demonstrated experience (3+ years) leading, developing, and delivering human-centred design / service design projects for large organisations
• Demonstrated experience using agile delivery methods to deliver projects, including the design of a project brief, use of visual management boards, and coordinating project reporting and evaluation
• Ability to create a safe space to explore new ideas that respects diverse perspectives, engenders positivity, instils creative confidence in others and favours action-bias
• Proven experience effectively managing complex issues within a highly political, complex environment
• Strong oral communication and high-level written skills (including report writing, presentation, and negotiation skills) and the ability to communicate effectively with a broad range of stakeholders
• High level experience in developing and maintaining relationships with key stakeholders at all levels and a sound understanding of stakeholder needs
• Ability to be flexible and adaptable within a changing environment and delivering high quality outcomes.

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city.  Together, we champion difference, celebrate achievement, and recognise positive impact.

To view the physical requirements of this position, please see below under Position Information.  How to apply…As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter (no more than one page)
• respond to the selection criteria, in a separate document (no more than two pages), as listed above under ‘You can bring…’