Tourism and hospitality
Service Designer
Archived
Full Time
Saudi Tourism Authority
You will be responsible for
Advocating for user-centric, simple, elegant design
Driving user research to uncover insights, craft personas, and map experiences across the portfolio
Ensuring experience ecosystems and service maps are consistent, desirable and efficient across channels
Driving concept and user testing to iteratively validate and improve solution design
Ensuring design in development aligns to moment of delight framework and Saudi brand standards, and
pushing to create or update these standards where appropriate
Collaborating with cross functional team leadership to ensure designs are feasible to implement
Tracking visitor experience metrics and reporting on the success of VX improvements
Providing key insights from understanding of tourism industry, destinations, attractions, etc…
You will need
Bachelor’s degree or higher from an accredited university
At least 6 years of experience in mapping out user experience workflows, design thinking, user research, experience design, rapid prototyping, and user testing
Service design, experience design and data visualization skills, including use of a diverse set of software (e.g., Adobe Creative Suite, Invasion, Sketch, and others)
Prior experience in tourism industry is a plus
We are a Saudi government entity that aims to hire & build top talent in the Tourism industry. We look forward to receiving your application!
Location
Riyadh, Riyadh Province
Type
Full Time
Industry
Tourism and hospitality
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