Junior Service Designer

What you’ll be doing 

– Support co-designing with customers, brand managers, and other stakeholders to deliver human-centered, end-to-end solutions that meet needs of customers.

– Participate in user research activities (such as surveys, user testing, focus groups…etc.) and incorporate insights into service design and deliverables.

– Responsible for mapping customer and/or user journeys and holistic view of the experience by identifying critical touchpoints, how those touchpoints are connected, and how people experience the brand throughout their entire lifecycle.

– Support leading design brainstorming and review sessions with brand managers and other key stakeholders.

– Support identification and prioritization of opportunities that will inform our experience strategy.

–  Work closely with product development, sales, marketing, and operations to integrate UX & Customer insights to optimize the journeys.

– Use VoC research and insights and competitor analysis to transform what customers want into what users need to efficiently get their jobs done.

– Develop customer journeys, service blueprints, workflows, wireframes, and other design deliverables.

– Understand and articulate clearly how journeys, processes and services need to change from a user centered, system, and business perspective.

– Use UX best practices to design digital experiences for target users, and support the company’s business goals while advocating for users’ needs.

– Apply a design thinking culture within the organization.

What you’ll need to succeed 

–  Proven and successful at delivering a product design, from design to launch.

–  Familiarity with research tools and techniques such as Crazy Egg, Google Analytics and Optimize, usertesting.com, customer interviews, small-focus groups, and surveys.

– Experience with field research (e.g., store experience audits, mystery shopping, etc.)

–   Experience of using design thinking principles or methods, facilitating Design Thinking workshops and trainings.

–  Business knowledge paired with outstanding analytical, conceptual, and design thinking skills.

– Proven ability to create new service designs based on relevant user insights and to effectively communicate them to stakeholders.

– Work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams.

– Arabic (written and spoken).