Services Designer

Job Description

We are seeking a talented and creative Digital Services Designer to play a pivotal role in the development and enhancement of our digital services. As a Digital Services Designer, you will be responsible for shaping the overall concept, customer journey, and architecture components of our digital services while collaborating with cross-functional teams to define essential features for successful project implementation.

Responsibilities:

Conceptualization: Work closely with stakeholders to build the general concept of digital services, considering user needs, market trends, and business objectives.

Customer Journey: Design and optimize the customer journey for our digital services, ensuring a seamless and delightful user experience at every touchpoint.

Architecture Components: Collaborate with technical teams to create the architecture components for the digital services, ensuring scalability, security, and efficiency.

Feature Definition: Define the features and functionalities of the digital services, aligning them with project objectives and user requirements.

Stakeholders Analysis: Conduct thorough analysis to understand stakeholders’ expectations and incorporate their feedback into the design process.

Governance Model: Contribute to the development of a governance model that promotes effective decision-making and streamlines project execution.

Digital Services Value Chain: Understand the value chain of the digital services, optimizing processes to deliver enhanced value to our customers.

Client Journey Priority Matrix: Prioritize client journey touchpoints to focus efforts on critical areas of the digital services.

Qualifications

• Bachelor’s degree in IT, CS, User Experience (UX) Design, or a related field. Master’s degree is a plus.
• Proven experience as a Digital Designer or similar role, with a strong focus on digital services design.
• Proficiency in UX design tools and software for wireframing, prototyping, and user testing.
• Solid understanding of user-centered design principles and information architecture.
• Strong analytical and problem-solving skills to address complex design challenges effectively.
• Excellent communication and collaboration skills to work with cross-functional teams.
• A portfolio showcasing successful digital services design projects and a track record of delivering impactful user experiences.
• Knowledge of industry best practices and emerging trends in digital services design and technology.