Senior Service Designer

Full Time

الرائــــــدة Alraedah

About you:

 As a senior service designer, you should be passionate about design thinking and customer-centricity, able to think strategically while being empathetic to the needs of our customers. You should be highly collaborative and able to work effectively with cross-functional teams, as well as possess excellent communication skills. Additionally, you should be comfortable with ambiguity, able to manage complex projects, and possess a creative problem-solving mindset. A willingness to continuously learn, adapt and iterate based on research and feedback is also essential. Ultimately, you should be driven by a desire to improve the lives of Alraedah customers through innovative service design.

Job Description:

We are looking for a talented and experienced Senior Service Designer with a strong background in research to join the Alreadah Design and Experience team. Alraedah is a financing company focused on serving the SME space in KSA by bringing innovative financing solutions to the KSA market. With offices in both Riyadh and Dubai, Alraedah is building a team of top tier experts in their fields to help with the digital expansion plans of the business. As a Service Designer, you will be responsible for designing and delivering innovative service experiences that meet the needs of our customers and drive business growth.


Key Responsibilities:

  • Conduct research on customer needs and pain points, industry trends, and best practices to inform service design decisions
  • Develop and maintain customer journey maps, service blueprints, and other design artifacts to guide service design decisions
  • Collaborate with cross-functional teams to identify opportunities to improve the customer experience through service design
  • Design and prototype service experiences, using tools such as wireframes, user flows, and mockups
  • Test and validate service designs through user testing and other research methods
  • Analyze and synthesize research findings to inform design decisions and drive continuous improvement
  • Communicate design decisions and recommendations to stakeholders, including senior leaders, product managers, and developers
  • Be part of the Core business domain supporting Product and Engineering efforts in conducting research and understanding process flows of our services.


  • Bachelor’s or Master’s degree in Service Design, Human-Centered Design, User Experience Design, or related field
  • 5+ years of experience in service design, with a strong focus on research
  • Experience using research methods such as user interviews, surveys, and usability testing to inform design decisions
  • Experience running design thinking workshops and requirement sessions with business stakeholders and customers.
  • Strong collaboration and communication skills, with experience working with cross-functional teams
  • Experience using design tools such as Figma to create design artifacts
  • Understanding of Agile methodologies and experience working in an Agile environment
  • A portfolio demonstrating relevant design and research experience
  • Arabic is a plus.

We are looking for a creative problem solver with a passion for designing innovative services that improve people’s lives. If you are interested in joining our team, please apply with your resume and portfolio. Location: Dubai, UAE or Riyadh KSA.

Riyadh Saudi Arabia
Full Time
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