Senior Service Designer

Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design.
Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services.

The opportunity

We are looking for a passionate Service Designer or Product Designer with a strong focus on Customer Experience (CX) who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.

Your key responsibilities

• Conduct user research to uncover needs and pain points.
• Map processes and identify improvement opportunities.
• Create service blueprints, journey maps, and personas.
• Co-create concepts and solutions with stakeholders.
• Prototype and test designs for feasibility and impact.
• Facilitate workshops and collaborative design sessions.
• Monitor service performance and gather feedback.
• Stay current with industry trends and best practices.
• Define success metrics and track progress.

To qualify for the role, you must have

• Bachelor’s degree in design, Human-Computer Interaction, or a related field.
• 3+ years of proven experience in Service Design, Customer Experience design, or Product Design
• Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals.
• Strong portfolio showcasing your successful service design implementation.

Ideally, you’ll also have

• Proficiency in additional languages (e.g., German or French).
• Knowledge of User Research, Usability Testing, and Analytics.
• Knowledge of product management and customer experience
• Experience in working with prototyping tools and graphical software.