Finance

Service Designer

Archived
Full Time

Metrobank

The Service Designer will be responsible for delivering useful products and great experiences to our customers. He/She will look for insights and inspiration from people and other services in the world; and document the reasoning and decisions that validate our approach to the final product or experience. Through rich and engaging visualizations of the customer experiences, you will create alignment, buy-in, and excitement, ensuring that the whole team works together to make it happen.

Specific Duties & Responsibilities

  • Problem solve with BU stakeholders
  • Advocate for and be the voice of our customer in our product development process use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences
  • Partner with Product Managers to influence product design and express / own the experience strategyCollaborate and create visual design and strategy for prototyping and pilot efforts
  • Translate customer needs and business requirements into [lo- or hi-fi] visual concepts and interaction prototypes to be used in experiments, user testing, and iterations
  • Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend
  • Performs other duties as may be assigned from time to time.
  • Serve as change agent by introducing best practices of P11 to enterprise

Qualifications

  • Over 4 years of experience in designing and improving customer experiences, running group sessions, and enhancing services with designers, engineers, process and product owners, and organizational leaders.
  • Experience working with digital products/services in the digital space is required to for this role.
  • Strong knowledge and experience in using design thinking methods to address problems.
  • Exceptional oral and written communication and presentation skills, with proficiency in multiple methods of visual communication
  • Bachelors Degree.
Location
Makati, Metro Manila, Philippines
Type
Full Time
Industry
Finance
Apply for Job
Sorry! This job has expired.

More jobs at Metrobank

Service Designer

Metrobank

job location
Makati, NCR
industry
Finance

Service Designer

Metrobank

job location
Makati, NCR
industry
Finance

Service Designer

Metrobank

job location
Makati, NCR
industry
Finance

More jobs in Philippines

Service Designer

Tuncarp

job location
Manila, Philippines
industry
Design

Service Designer

Accenture in the Philippines

job location
National Capital Region, Philippines
industry
Agency / Consultancy

Service Designer

Accenture

job location
Manila, Philippines
industry
Agency / Consultancy

Proud Partners

Service Design Show logo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down