Service Designer

NEORIS
Profile: We are looking for a Service Designer . We are looking for a specialist focused on the design of services, relationship models and value propositions based on the analysis, definition and optimization of visible and non-visible activities for end users (frontstage and backstage) that are necessary to provide them with an experience. consistent and positively exceeds your expectations. Requirements:
The profile is of Peruvian nationality or residence or has had a minimum period of 2 years living in Peru in the last 5 years.
- Due to the nature of the role, it is necessary to deeply understand the context, culture, society and behavioral insights.
Has verifiable experience in the following points:
- At least 1 value proposition development project (Service Design).
- At least 1 exploration project that has focused on one of the following artifacts: Blueprint, Customer Journey Map and/or information architecture diagrams.
- At least 1 project in which I have planned and managed workshops with different stakeholders and in the company of other design profiles, in any phase of the service cycle.
- Maneja de manera autónoma los frameworks de DesignThinkings, Service Design, Custumer Experience, JOBs to BE DONE, Bussines Design, Strategic Design y Behavioral Design.
- Mandatory experience in the use of DesignThinking, Service Design and the use of at least 2 of the other frameworks mentioned.
- Must have knowledge of qualitative and quantitative research techniques.
- Mandatory qualitative: In-depth interviews, concept tests, usability tests, guerrilla tests, shadow accompaniment.
- Mandatory quantitative: minimum reading of descriptive statistics and definition/reading of KPIs and design metrics.
- Complete or incomplete career. Preferably be focused on a business specialized in design.
- Experience in leadership and management of multidisciplinary teams. With communication and negotiation skills demonstrating a high capacity for synthesis, analysis and interpretation and argumentation. Likewise, a high level of effective communication with stakeholders of various levels.
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