Service Designer

We’re looking for those who are eager to transform the country. For those who want to go far. Because this is not just a job. This is about challenging yourself in a big way to make a big impact. We’re looking for you to join our team as a SERVICE DESIGNER ENTRY.

What’s the challenge?

Contribute to the design and improvement of user/customer experiences across different touchpoints, supporting the identification of opportunities and the creation of value propositions, under the guidance of the team, ensuring coherence and feasibility in deliverables. The biggest challenge for the person hired will be learning to navigate the complexity of an organization as large as BCP, as well as the diverse expectations of stakeholders and technological constraints, toward delivering a “WoW” experience that is efficient and has a significant impact on the business.

How will you make a big impact?

• Support the execution of diagnostics to identify opportunities for improvement in existing experiences or services.
• Contribute to identifying tactical opportunities within your assignment, guided by the team.
• Develop basic Service Design deliverables as assigned: journey mapping, gathering insights, initial definition of opportunities.
• Collaborate with cross-functional teams to gather information and build proposals.
• Participate in preparing and presenting deliverables, incorporating team feedback.

What do we need from you?

• University or technical graduate in Industrial Design, UX Design, Psychology, Anthropology, Sociology, Industrial Engineering, Business Engineering, Administration, Communication, Marketing, or related fields.
• 1–2 years of experience in the role of Service Designer.
• Demonstrable experience in designing user experiences, with a focus on journeys and Service Blueprints.
• Ability to work independently and support multiple projects.
• Interest in learning about service design and user experience.
• Basic qualitative research: Knowledge and prior experience supporting qualitative research analysis using techniques such as in-depth interviews, guerrilla testing, field observation, diaries, etc.
• Basic quantitative research: Knowledge and experience supporting execution and/or monitoring of quantitative projects of various scales, analyzing results and incorporating them into your own analysis.
• Basic Service Design: Knowledge and guided understanding of concepts/construction of service blueprints, user personas, ecosystems.
• Basic Behavioral Design: Knowledge of behavioral design, understanding incentives and barriers that impact human behavior.
• Basic Storytelling: Experience creating clear, actionable presentations.
• Knowledge in sustainability and inclusive design (accessibility) – desirable.
• Intermediate to advanced MS Office.
• Basic Miro/Mural.
• Basic Figma.
• Intermediate AI tools: ChatGPT – Microsoft Copilot.
• Optimal Workshop (desirable).
• Maze (desirable).
• Basic SQL (desirable).
• English B2 – intermediate written and spoken (essential for training).