Senior Service Designer

As a Senior Service Designer, you will be helping ASB understand our customers better to develop products, services and experiences that accelerate the financial progress of all New Zealanders.

You will be accountable for end-to-end scoping, planning, and delivering service design work for a broad range of stakeholders throughout ASB and applying your deep expertise in service design to lead and coach key stakeholders from across the business.

This hands-on delivery will include researching and understanding customer needs, generating insights, reframing problems, customer journey mapping, ideation, prototype building, and testing, storytelling, strategy development, and value quantification and delivery.

The practice you are joining

A Design Practice into its second year of its journey of growth and delivery as demand across the business grows.

Made up of Researchers, Service Designers, Process Designers and UX and UI experts, we are a collaborative team that cares deeply about our craft and building amazing experiences for our customers and our people.

We embrace flexible working and autonomy with a healthy blend of office based and remote working. Given the early stage of the practice’s journey, there is a real opportunity to bring your influence and help pave the future direction of the practice. This might be identifying new methodologies and tools to experiment with, coaching peers, or exploring gaps in our knowledge to push the traditional boundaries of both banking and design.

What we are looking for

We are looking for a senior level practitioner who has several years’ service design experience in agencies and/or large organisations. You will have worked in a design team to serve the needs of a wide range of stakeholders.

You will have a pragmatic attitude to design, be a strong advocate for the customer and balance the needs of the organisation such as Product, Risk, Legal, Compliance, and Technology through delivery.

Ideally, you will have some coaching experience as you will actively work to influence and coach stakeholders across a variety of initiatives, while always advocating the value the Design Practice can bring to the table.

You will thrive in building and maintaining solid relationships with internal customers and stakeholders, be known for your ability to take a design challenge from initial idea to implementation.

Experience with Agile ways of working and a high degree of business acumen will be a bonus.

If you have a passion for connecting design with purpose, changing the status quo, and helping organisations craft amazing customer experiences, this is the job for you.