Government

Service Designer

Full Time

Greater Wellington Regional Council

About the role:

As Service Designer, you will be responsible for producing quality design blueprints for new or improved services/systems. This includes considering business needs as well as the ability for ICT to meet those needs. By analysing existing processes, identifying inefficiencies, co-designing and implementing optimised solutions, you will enhance operational efficiency, quality, and customer satisfaction. You will have a strong analytical mindset, attention to detail, and the ability to collaborate effectively with cross-functional teams.

Skills and experience required:

You will have a track record of successfully performing ICT service design initiatives and driving operational excellence. You will bring to the table your analytical superpowers and collaboration and co design skills.

  • Proven experience in process improvement, business analysis, or a similar role.
  • Strong analytical mindset with the ability to gather and interpret data effectively.
  • Knowledge of process improvement methodologies and tools (e.g., Lean Six Sigma, Kaizen, Service BluePrinting).
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills with the ability to collaborate effectively with cross-functional teams.
  • Change management experience, including stakeholder engagement and addressing resistance.
  • Proficiency in process mapping and documentation.
  • Familiarity with agile project management principles and practices.
  • Continuous learning mindset and ability to stay updated with industry trends.

What we offer:

  • Work to suit your life and whānau with our flexible working policy.
  • We’ll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression
  • Your wellbeing is our priority – we’ll provide medical and trauma insurance, support through our employee assistance programme or Manawa Ora providers, generous annual and sick leave, along with Tangihanga leave and support
  • We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work.
  • Social clubs, staff networks and a friendly and inclusive culture.
  • Great working environment in our central Cuba Mall office.
Location
Wellington, New Zealand
Type
Full Time
Industry
Government
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Job Details

Date Posted
10/05/2024
Status
Active
Location
Wellington, New Zealand
Industry
Government
Type
Full Time
Position
Mid level
Job Expiry
July 09, 2024
Salary
unspecified
Apply for this job

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