Agency / Consultancy

Service Designer

Archived
Full Time

propelland

Reporting to the Strategy Lead, you will understand client needs, build client relationships, help translate ideas into concepts and execute on project deliverables, determining the best design and marketing and commercial tools to use. You will use your creativity and diverse range of marketing and commercial experience to explore solutions to a variety of marketing and commercial problems. Using a user-centric approach, you will tackle the design and prototyping phases of projects, bringing to life businesses, marketing, and commercial opportunities that will positively impact people’s lives.

Once here you will…

  • Support solving marketing and commercial problems end-to-end, from identifying user needs to collaborating with our team throughout the full design process to build the final product/service/brand/business concept
  • Use tools to support project development from an analytical perspective: e.g. Business intelligence tools.
  • Execute the design research processes by defining research goals, conducting qualitative research, and framing necessary research activities to help empathize with users to achieve established research goals.
  • Implement the marketing and commercial design process on projects including brainstorming, designing, and visualizing new service experience concepts to best communicate them to the team and other stakeholders.
  • Conduct secondary research, including trend benchmarking and competitor analysis.
  • Collaborate with other designers, developers, and researchers to bring integrated and holistic value to our clients.

Does this sound like you?

  • You have a degree in business, marketing, or related careers. MBA, marketing, or branding specialization is a plus.
  • 3-5 years experience working in marketing and commercial areas within consumer packaged goods companies, banking, services, or consultancy agencies with experience in digital marketing.
  • Proven experience in pricing, channels of distribution, category management, branding, sales, and marketing mix analysis.
  • You are a strong communicator (verbal and written, proficient in English and Spanish) skilled in storytelling, pitch development, etc.
  • You are curious and passionate about learning new things yet remain humble and ambitious for growth opportunities.
  • You are always willing to help and add value with a readiness to jump in and work with a diverse group of people and spearhead brainstorms and conversations.
  • You achieve objectiveness through data and analytics to ensure business design projects execution, providing grounded solutions and added value connected with a strong business and strategic holistic vision.
  • You feel comfortable working with a variety of disciplines and methods:
    • Process-oriented and methodic
    • Knowledge of other user research, ethnography, and discovery methods
    • Understanding of quantitative research methodologies (surveys)
    • Financial skills – P&L understanding
    • Capacity to work with data and analytics to find patterns and design strong and well-supported models as well as proposals that solve client needs.
    • Knowledge in category management and marketing mix principles.
    • Design Thinking + Human-Centered Design
  • Create frameworks such as customer journeys, service blueprints, or ecosystem maps based on inputs from research.
  • Basic working knowledge of design tools such as Photoshop, Illustrator, InDesign, and Keynote
  • Knowledge of driving and applying user-centered design processes is a plus.
Location
Ciudad de México, CDMX
Type
Full Time
Industry
Agency / Consultancy
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