Service Designer

Nexu we are a Mexican fintech, we offer more flexible automotive financing with digital approval, finding the best conditions, simplifying the obtaining process and with a quality service.

This position aims to create the strategy so that the service life process meets the needs of the client and is compatible with the strategy and objectives of the company.Your daily challenge:

• Interviews with stakeholders.
• Understanding and planning of the project.
• Facilitator of an ideation workshop with people-centered methodologies.
• Field research and contextual interviews.
• Participate in multi-profile and multi-industry co-creation sessions.
• Creation of the service.
• Service Prototyping

Apply if:

• You have 5+ years of experience in Design
• You have 2+ years as a Service Designer
• You have extensive experience in qualitative and quantitative research
• You have a great ability to generate concepts
• You have storytelling skills

Softskills:

• Communication: Clearly communicate your ideas and designs to stakeholders, including clients, team members, and users.
• Problem solving: Identify and solve problems that arise in the design and implementation of new processes.
• Adaptability: Open to new ideas and flexible in their approach to design.
• Facilitation: Facilitate and lead workshops, co-creation sessions, and research with users to gain insights and validate solutions.
• User-Centered Thinking and Empathy: Focusing on end-user needs, goals, and pain points, and being able to design services that meet those needs in the most efficient and effective way.
• Analytical skills: A good understanding of data analysis techniques and tools is essential to be able to collect, analyze and present relevant information to support business decisions.