Junior Service Designer

As a Junior Service & Strategic Design er you will take care of:

• Design and deliver training activities and workshops in the physical or virtual classroom in the field of design thinking, innovation and digital transformation
• Create valuable and engaging presentations and educational and training content
• Design and deliver experiential training initiatives
• Carry out user / employee experience design activities
• Analyze and design organizational processes
• Analyze the culture of organizations
• Designing employee engagement and change management initiatives
• Contribute to planning and delivering co-design workshops with the client or other stakeholders
• Create deliverables such as: service maps, blueprints, lo-fi / hi-fi wireframes …
• Carry out exploratory research activities, with the aim of collecting data relating to the business context, trends, users / stakeholders and the strategy of the client company. The research activity can be desk and field and will involve the use of qualitative but also quantitative methodologies.

In particular, it must:

• Help define the research methodology
• Collect and analyze data (e.g. desks, interviews, focus groups, questionnaires, shadowing, mystery, analytics …
• Create project presentations and research reports
• Contribute to business design activities: generation of innovation concepts, innovative business models, value proposition design
• Participate in projects

 Requirements

• Degree or Master in Design disciplines (eg. Service Design, Strategic Design, Systemic Design, HR transformation)
• At least 1 year of experience in consulting in the field of service design or innovation.
• Fluent written and spoken English
• Excellent skills in public speaking, workshop management and classroom management
• Knowledge of Adobe CC
• Nice to have: other foreign languages