Service Designer

Role Overview:

We’re seeking a talented Senior Service Designer for a full-time position based in Gurugram. As part of our team, you’ll spearhead service design initiatives, employing methodologies such as design thinking, user research, and prototyping. Collaborating closely with our Gurugram team, you’ll play a pivotal role in conceptualizing and refining user experiences for digital products, ultimately enhancing their usability, adaptability, and market competitiveness.

Responsibilities:

• Champion cross-functional teams in problem framing, solutioning, and execution.
• Conduct in-depth research, analysis, and design activities, adhering to established frameworks.
• Guide the creation of comprehensive documentation and provide strategic feedback for continuous improvement.
• Define project scopes and strategies, advising on optimal approaches and methodologies.
• Establish quality standards, mentor team members, and oversee deliverables to ensure alignment with business objectives.
• Drive strategic initiatives through data-driven insights and human-centered design principles.
• Evaluate complex interdependencies among technology, business operations, and user needs.
• Present project updates and insights to senior leadership, ensuring alignment and transparency.
• Monitor team performance, provide targeted coaching and feedback, and contribute to professional development plans.

Qualifications:

• Proficiency in Service Design methodologies and frameworks.
• Strong analytical skills and problem-solving abilities.
• Excellent communication and collaboration skills.
• Experience in user research and strategy development.
• Proven expertise in service blueprinting, journey mapping, and storyboarding.
• In-depth understanding of inclusive design principles and accessibility guidelines.
• Knowledge of UX design principles and research techniques.
• Familiarity with Agile delivery frameworks and iterative design processes.
• Previous experience in project-based or consultancy roles.
• Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or related field.
• Minimum 4 years of experience in a similar capacity.

Requirements:

• Proficiency in design tools such as Figma, Adobe XD, Miro, Sketch, etc.
• Bachelor’s or Master’s degree in Design, HCI, Strategic Design Management or related field.
• Onsite location in Gurugram.
• Available to join within 15 days.