Service Designer

In this role you will be working with different functions across the company as well as with our customers and end-users. You will be leading and supporting various kinds of projects using Design Thinking and service design methodologies from early concept creation to final implementation and training.

You have a strong know-how on design thinking, co-creation and with a fearless challenger attitude. Welcome to the team!

You’d love this position if

• You have a passion for innovations to create concepts for the future.
• You have a proactive and systematic way of working.
• You feel empathy towards customers and end-users to understand and analyze their jobs-to-be-done through constant and iterative co-creation.
• You are interested human centered design
• Your service design toolbox consist of several things like: using of hypothesis, working with scenarios, identifying and communicating customer value, customer experience analysis, trend and market analysis, customer profiles, journeys and blueprints.
• You are familiar with quantitative and qualitative research methods, design thinking and working in agile environments.
• You are a creative and strategic thinker with an ability to see the big picture and innovate new solutions. You are able to keep a helicopter perspective and to connect the dots throughout projects.
• You have excellent presentation, communication and facilitation skills, traction for storytelling to convince stakeholders with insights and you have willingness to maximize learning by sharing your experience and expertise within the team.
• You are a team player with strong social skills that help you build professional relationships with internal stakeholders.
• Your strong portfolio reflects a range of projects and demonstrates high-quality service design outcomes.
• You are willing to travel.
• Good skills to utilize Miro, llustrator