Service Designer

Link is looking for its new Service Designer to join the Corporate Innovation team.

We are looking for a profile with a design background, sensitive to user centered design methodologies such as Design Thinking, Lean startup or UX in order to design and deliver innovation programs to corporates and support teams in the definition and implementation of new services. In direct collaboration with the Innovation Director, you will :

1. Design innovation programs according to the needs and constraints expressed by clients, and design proposals accordingly;
2. Facilitate service design trainings and workshops with different kinds of clients (corporates, startups, public bodies) to support innovation programs
3. Provide methodology support to the teams in the different phases of each project : user research, ideation, prototyping, user testing.
4. Produce content in relation with our expertise, projects, vision.
5. Manage cross-functional project teams (strategy, insights, design, and technology) and partners to deliver top quality strategic and creative outputs. From envisioning, designing and implementing concepts to infusing empathy, creativity and strategy to ideate and innovate across touchpoints while supporting business goals.
6. Work with other teams and stakeholders of Link to continuously identify spaces where service design and human-centered innovation as a discipline can add value to clients, and help scope related initiatives, projects, and deliverables.
7. Partner with clients to uncover business needs and objectives, craft appropriate strategies and solutions and identify/implement and successfully manage the execution of the plan

Your profile

In line with its mission, Link seeks in its candidates the attributes of the new generation of leaders that it supports:

• Entrepreneurial profiles capable of both taking full control of their projects and questioning themselves.
• Resilient people determined to go the extra mile allowing them to achieve excellent results without frills, by redoubling their efforts and creativity.
• Have at least 4 years of experience as a designer in the innovation space (Accelerators, innovation hub / consultancy, design agency)
• Have an experience in client/project management in a corporate set up
• Master user-centered design approach at every step of a new service or product process
• Be passionate about new technologies and innovation
• Perfectly speak and write English
• Be able to design beautiful slides and presentation decks

What you will learn with us?

• Adapt UX / Service design to a broader context with various stakeholders
• Refine your approach of methodologies such as lean startup, service design and user-centered design
• Be at the center of the innovation ecosystem by working with startups and corporations.

Logistics

• Start ASAP, paid position (industry standard + incentive)
• Position available in Bangalore (wfh for 2 days), under the direction of Director of Innovation