Service Designer

We’re seeking a reflective, systems-aware, and change-oriented Service Designer to help reimagine the employee experience across organizational structures, policies, and culture. You’ll work hands-on with multidisciplinary teams to decode how people, power, processes, and purpose interact within an organization, and use design to nudge them into better alignment. Your work will uncover friction, co-create clarity, and shape conditions for meaningful transformation

What You’ll Own

Organizational Problem Framing & Goal Alignment

• Translate organizational ambiguity into design opportunities by framing challenges related to culture, leadership, and internal processes into actionable service goals, defined collaboratively with HR, operations, and leadership stakeholders.

Employee Experience Journey Mapping

• Create detailed employee lifecycle maps i.e., onboarding, performance, transition, learning, that reveal gaps, expectations, and touchpoints.
• Design future-state service blueprints that reflect both emotional journeys and systemic dependencies.

Cultural & Behavioral Research

• Lead qualitative research with employees across levels. Extract patterns in expectations, motivations, and friction.
• Use behavioral frameworks (e.g., COM-B, Jobs to Be Done) to inform design interventions that support organizational change.

Facilitation for Change

• Design and facilitate workshops, storytelling artifacts, and reflective rituals that foster alignment, co-ownership, and narrative shifts across teams.
• Create participatory spaces for dialogue between departments, hierarchies, and mindsets.

System Mapping & Organizational Foresight

• Use techniques like causal loop diagrams, value network mapping, and systems thinking tools to surface underlying tensions and feedback loops.
• Identify leverage points for sustainable organizational change and team resilience.

Policy, Process & Tool Redesign

• Work with HR, IT, and business leaders to redesign support services and internal tools ranging from feedback rituals to onboarding flows, thus ensuring they’re human-centric, inclusive, and effective at scale.

Cross-functional Collaboration & Implementation Support

• Partner with internal communications, Leadership & Development, and product/service owners to embed insights into real organizational rhythms.
• Support implementation through blueprints, playbooks, and change narratives.

What We’re Looking For

• 2 – 4 years of experience in Service Design, Organizational Design, or Employee Experience
• Transformation
• Demonstrated expertise in journey mapping, blueprinting, and systems thinking.
• Experience conducting qualitative research in sensitive organizational environments
• Strong facilitation skills across co-creation, reflection, and strategy alignment.
• Proficiency in tools like Miro, Figma, Mural etc and other collaboration platforms.
• Understanding of organizational psychology, behavioral science, or change models (e.g., ADKAR, MEDGI, Kotter, or Bridges Transition)
• Excellent communication, storytelling, and synthesis skills across stakeholder groups.
• Bonus: Exposure to strategic foresight, employee wellbeing design, or workplace
• transformation

Why This Role Is for You

• You believe employee experience is as critical as customer experience in shaping an organization’s success.
• You thrive in complexity, and take pride in making the invisible dynamics of organizations visible and actionable.
• You’re passionate about designing internal services that enable people to do their best work, not just fixing interfaces.
• You’re not afraid to ask tough questions, but you lead change with empathy and strategic clarity.
• You’re excited to contribute to more human, equitable, and responsive organizations through design.