Agency / Consultancy

Service Designer

Archived
Full Time

Cmonde Studios

We are looking for a talented Service designer. You should have a few years (3-5) of experience in design with an array of digital services and systems in your portfolio. You should have a solid understanding of design thinking, can facilitate workshops and organise field research and interviews stakeholders to map, define, build and test new services and systems.

Job Specifications

  • Be a core member of an interdisciplinary project team
  • Bring systems level thinking to interpret the entire ecosystem of a product, service or system
  • Lead ethnographic research and contextual design investigations to understand customer behaviours, pain points, needs and aspirations
  • Drive synthesis and insight generation, with an emphasis on collaboration and group facilitation
  • Communicate and envision design deliverables, ideas, service models, customer journeys, scenarios, system maps, info-graphics, and artefacts in support of a client mission
  • Collaborate with designers and technologists to visualize ideas
  • Bring an Omni channel lens to services, combining analog and digital touch points
  • Conduct qualitative and quantitative methods of evaluation
  • Maintain a human centered focus to your work
  • Lead workshop
  • Bring UX leadership to digital systems

Qualifications

  • Excellent communication skills in English
  • A bachelor degree or higher
3-5 years experience
  • Hong Kong resident, no working visa required

We hope you are interested in joining our small but aspiring team in Hong Kong.

Benefits

  • Five-day work week
  • Flexible working hours
  • Medical insurance
  • Performance bonus
  • Work from home opportunity
  • A flexible role for the right person
Location
, Kowloon
Type
Full Time
Industry
Agency / Consultancy
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